Screening Leads:Student Prospects:Ask if they are a student and where they attend schoolHow long of a lease they are looking forDo they have roommatesWhat is their budgetHow many bedrooms they are looking forWhat is their priority: Budget, location, #of bedrooms, roommate matchingWhat is their move in dateWhat advertisement source did they find us atAny prospect that is not a student:At least one adult...
August 2022
Set up Timeline in Asana each year for everyone in the company to see 🔔 1 Month Prior to Move-In Send "1 Month Move-In Letter" via AppFolio (Communication > Letters). Review content. Tenant Portal Setup Check: Ensure the tenant account is activated. Send activation reminder if not. Confirm late fees per lease are set. “Require online payments in full” set to Yes. Ensure lease is attached...
For Emergencies / After-Hours Click Here Open work orders from the residents can be found under Maintenance - Work Orders. Maintenance Budget: At the beginning of every month the property manager should ask for a maintenance budget. We address items in the deferred list of improvement list only during the last 10 days of the month and only if there is money left over in the maintenance budget. If any...
Below are documents related to a tenant's application process: (do not use)Application Process:Completed Application: An application can be found by going to https://cityblockprop.appfolio.com/listings and clicking on the "Apply Now" button for the property the prospect is interested in. The system takes the prospect through the application and application fee payment. Last 2 Paycheck stubs (1 months’...
Below are lease and related documents: (These apply to non Farmer's Exchange properties only) Residential Lease: Updated 12-31-16 - Fill in the highlighted areas. Only provide a pdf copy to the tenant. Lease instructions Utility and Exhibit Reference Chart: "utility and exhibit lease info chart" Properties that have extra exhibits: Exhibit E for 243 Hall st water usage Exhibit E for...
Our landlord & Tenant policy is governed by the following: 1. Sample lease -This can be used to send to parents and tenants 2. Lease 2. Tenant Handbook 3. Tenant FAQ : (coming soon) This is for prospective tenant and not necessarily for current tenants. 4. Any conversation on cityblock.slack.com or email conversation. 5. Georgia Landlord Tenant Handbook 6. Georgia Landlord...
General All tenant communication should be done through CRM email/text system (currently appfolio). All documents related to the property or tenant will be uploaded into the system. All notable events regarding the property of the tenant will be noted in appropriate sections of the management system. Receiving any phone calls: Contractor/employees will receive phone calls via CityBlock 's Google phone...
Advertising process: Buildium syndicates to all relevant websites, most effective advertising site is Zillow.com. We need to advertise on any third party websites that appear on first page of google results. Coming soon: Accessing our website listings and editing page. Every inquiry that you receive has a cost associated with that. Every inquiry cost us some amount of money in advertising. We must...
Before a property can be marketed, an analysis of market rent for similar rental properties must be done and findings must be submitted to management. Market Analysis Process.Market Analysis for the student rentalsLease Renewal Campaign Kickoff is October 1st of each year.Majority of the downtown student rentals have an October 15th renewal deadline. Check Buildium software for renewal deadline dates.We...
This website will help employees and contractors familiarize themselves with our policies and procedures.System Access:Property management software: You will receive via email your sign in information for our property management system. log in using your sign in information, go to help and view related topics in tutorials. You should also install the Buildium app for iphone or android.Drop box: We use drop...