Bed Bug Action Plan Internal Response Protocol Step 1: Document & Acknowledge Log the complaint with date and time. Acknowledge the report to the tenant and inform them that an inspection will be scheduled promptly. Step 2: Inspection Scheduling Management will contact a licensed pest control provider that specializes in bed bug remediation to inspect the unit. Notify the tenant...
Property Management
Understanding & Improving Leasing Conversions This outlines how we track our success in turning an interested person (Lead) into a resident (Lease). This is our "conversion" process. Our Conversion Flow We track conversions in a few key stages: Leads to Showings to Applications A Key Point: We only accept applications with a deposit. Because of this, our Application to Lease conversion...
Here is a simple, easy-to-follow flow sheet based on your instructions. Marketing & Leasing Workflow This outlines our standard process for managing and optimizing our property marketing. Following this logical flow will ensure all vacancies are advertised effectively, that we are consistently tracking performance, and that we are making data-driven decisions to maximize occupancy. Please use...
1. Build Rapport First Greet with a smile and use their name. Ask open questions to learn priorities:“What’s most important to you in your next place — location, price, or amenities?” 2. Show Benefits, Not Just Features Instead of saying: “This is the kitchen.” Say: “This kitchen is great for meal prep — plenty of counter space.” Help prospects...
This memo provides a clear framework for responding to tenant questions and claims related to mold, based on the provisions of our lease agreement. Please familiarize yourself with these guidelines to ensure consistent and appropriate communication. 1. How Mold Forms and Its Pervasive Nature Mold spores are a natural part of the environment and are present almost everywhere, both indoors and outdoors....
APPLICATION TO LEASE: step by step This outlines the process of moving someone from a prospect to a future tenant who has paid their security deposit. These steps take place before the official leasing process begins. Once a prospect completes a rental application, navigate to the rental application under their name; scroll down to the activity list: it should be in this order. Mark each...
What constitutes an after hours emergency? Immediate threat to life or property. Major damage to structure due to fallen tree, burst pipe with uncontrollable flooding, major roof collapse, etc. HVAC failure during a major, extreme weather event. Suspected or confirmed gas leak (after troubleshooting by tenant -- if safe to do so). Carbon monoxide alarm sounding. If unsure, air on the...
Current Fall 2026 Promotions at Farmer's Exchange:Referral & Incentive Programs for current tenants:Referral: $50 per new tenant that signs or $100 per new tenant if a JS leaseRenewal Promo (ends 12/1/25): Renewal rate increase limit to 2% and whose rates are increased above 10% is limited to 5%. Referral & Incentive Programs for each prospects that sign (non current resident): $50 Gift Card -...
Property Management Daily Checklist: Appfolio: Resolve any issues you see and create yourself a task after you have gone through (at minimum) the following: Dash board Calendar - Look through activity list and scheduled events Leasing - Guest Cards Maintenance - Work orders Communication - Messages Marketing: (Everyday) Reply to any inquiries coming in via email, phone...
Set up:Plug in the Schlage MT20W credential reader to the USB port in the back of the computerDownload App:Click here for Software to be downloaded for Schlage Engage Credential DeviceReady:Light on reader should be BlueOpen website:Go to website: https://portal.allegionengage.com/User ID: Noah@cobblestonepmg.comPassword: Farmers580Be sure app is downloaded, device is plugged into the computer and light on...