Set up Timeline in Asana each year for everyone in the company to see 🔔 1 Month Prior to Move-In Send "1 Month Move-In Letter" via AppFolio (Communication > Letters). Review content. Tenant Portal Setup Check: Ensure the tenant account is activated. Send activation reminder if not. Confirm late fees per lease are set. “Require online payments in full” set to Yes. Ensure lease is attached...
Property Management
For Emergencies / After-Hours Click Here Open work orders from the residents can be found under Maintenance - Work Orders. Maintenance Budget: At the beginning of every month the property manager should ask for a maintenance budget. We address items in the deferred list of improvement list only during the last 10 days of the month and only if there is money left over in the maintenance budget. If any...
Below are documents related to a tenant's application process: (do not use) Application Process: Completed Application: An application can be found by going to https://cityblockprop.appfolio.com/listings and clicking on the "Apply Now" button for the property the prospect is interested in. The system takes the prospect through the application and application fee payment. Last 2 Paycheck stubs (1...
Our landlord & Tenant policy is governed by the following: 1. Sample lease -This can be used to send to parents and tenants 2. Lease 2. Tenant Handbook 3. Tenant FAQ at Website : This is for prospective tenant and not necessarily for current tenants. 4. Any conversation on cityblock.slack.com or email conversation. 5. Georgia Landlord Tenant Handbook 6. Georgia Landlord...
General All tenant communication should be done through CRM email/text system (currently appfolio). All documents related to the property or tenant will be uploaded into the system. All notable events regarding the property of the tenant will be noted in appropriate sections of the management system. Receiving any phone calls: Contractor/employees will receive phone calls via CityBlock 's Google phone...
Before a property can be marketed, an analysis of market rent for similar rental properties must be done and findings must be submitted to management. Market Analysis Process. Market Analysis for the student rentals Lease Renewal Campaign Kickoff is October 1st of each year. Majority of the downtown student rentals have an October 15th renewal deadline. Check CRM software for renewal deadline...