Management Training

...

What constitutes an after hours emergency?Immediate threat to life or property.Major damage to structure due to fallen tree, burst pipe with uncontrollable flooding, major roof collapse, etc.HVAC failure during a major, extreme weather event.Suspected or confirmed gas leak (after troubleshooting by tenant -- if safe to do so).Carbon monoxide alarm sounding.If unsure, air on the side of caution and attempt...

Current Promotions at Farmer's Exchange Only: Referral: First: A current tenant will refer a friend to tour. This will result in the current tenant receiving an online $10 Starbucks gift card  Next: If the referral decides to sign a lease, the current tenant will receive a $250 visa gift card while the person signing will receive a gift card equivalent to HALF of their first month's rent not to exceed...

Property Management Daily Checklist: Appfolio: Resolve any issues you see and create yourself a task after you have gone through (at minimum) the following: Dash board Calendar - Look through activity list and scheduled events Leasing - Guest Cards Maintenance - Work orders Communication - Messages Marketing: (Everyday) Reply to any inquiries coming in via email, phone...

Set up:Plug in the Schlage MT20W credential reader to the USB port in the back of the computerDownload App:Click here for Software to be downloaded for Schlage Engage Credential DeviceReady:Light on reader should be BlueOpen website:Go to website: https://portal.allegionengage.com/User ID: Noah@cobblestonepmg.comPassword: Farmers580Be sure app is downloaded, device is plugged into the computer and light on...

Classic City Parking:Classic City parking is supposed to expire on July 27, 2025 when all the tenant's leases expire unless otherwise noted. This lease is good for the length of the lease contract and cancelling is not an option.Onsite Parking:Tenant will sign a "Parking Agreement REV A" for on-site parking for $120/monthTenant must provide an up to date Make/Model and tag # of car. This is stored in...

  Pay period vs pay date. When to expect payment, do we have back information for direct deposit? Pay exhibit or rate discussion How to use workforce app when checking in and checking out. Check out and check into separate work orders. Receive work order via Appfolio and how to deal with the work order and completion. Look through how work orders are appearing on Vendor's...

Screening Leads:Student Prospects:Ask if they are a student and where they attend schoolHow long of a lease they are looking forDo they have roommatesWhat is their budgetHow many bedrooms they are looking forWhat is their priority: Budget, location, #of bedrooms, roommate matchingWhat is their move in dateWhat advertisement source did they find us atAny prospect that is not a student:At least one adult...

Set up Timeline in Asana each year for everyone in the company to see 🔔 1 Month Prior to Move-In Send "1 Month Move-In Letter" via AppFolio (Communication > Letters). Review content. Tenant Portal Setup Check: Ensure the tenant account is activated. Send activation reminder if not. Confirm late fees per lease are set. “Require online payments in full” set to Yes. Ensure lease is attached...

For Emergencies / After-Hours Click Here Open work orders from the residents can be found under Maintenance - Work Orders.  Maintenance Budget: At the beginning of every month the property manager should ask for a maintenance budget. We address items in the deferred list of improvement list only during the last 10 days of the month and only if there is money left over in the maintenance budget. If any...