Tenant Handbook

PROCEDURES AND POLICIES

As stated in the lease: CityBlock highly recommends that you purchase your own tenant insurance to cover any damages caused while staying in our properties. Tenants are responsible for reporting issues with ANY appliance as soon as they notice it. We do not know there is any issue unless it is reported through your tenant portal. If the issue is not reported and you wait to see if it fixes itself- there is...

FIRE EXTINGUISHER

For your protection, your unit is equipped with a fire extinguisher. You can remove air from fire by smothering it with an extinguisher or other means. You can slow the fire’s progress by closing interior apartment doors to prevent drafts. The fire extinguisher is normally located in a kitchen cabinet or closet. It may be located at other locations in the house, please ask management if you are unable...

FOR YOUR PROTECTION

If you have occasion to be away from home on vacation or just out for a few days, please remember: 1. Do not leave a key hidden for any reason. 2. Do not allow the newspaper/mail to continue to be delivered. 3. Do not forget to let management know you plan to be away or where you can be reached. Please call the police department non emergency number if you notice unusual circumstances that might be...

GLASS AND SCREEN

For your convenience any accidentally broken window glass or torn screen will be replaced by our maintenance staff charged to the tenants for material and...

HANGING PICTURES AND POSTERS

We encourage tenants to customize their living spaces to their liking. Any decoration that will have a permanent impact on the property must be approved by management in writing. Any decorations that need to be hung on the wall may be done by hammering a small nail (that is especially designed for pictures sold at hardware stores) into the wall. Hanging pictures and putting up posters may have costly...

HOT WATER HEATER

Your hot water comes from a hot water heater that is located either inside in a closet or outside in the crawl space. They can be electric or gas, with a tank or tankless. The hot water tank holds water that is constantly heated to keep water hot. Depending on the brand, hot water heaters may have a lifetime of 5 to 10 years. It is usual for hot water heaters to leak toward the end of its life. If your hot...

HOUSEKEEPING

It is the tenant’s responsibility to take proper care of the premises. This includes cleaning and promptly reporting any repairs needed to the property, fixtures or furnishings. Lack of notification may result in the resident being charged for repairs and replacement. Management has the right to make repairs, renovations and alterations at reasonable times. If the apartment is damaged by other than...

INSURANCE

THE LANDLORD’S INSURANCE POLICY DOES NOT COVER DAMAGE BY FIRE, WATER, VANDALISM OR ANY OTHER CAUSES TO YOUR PERSONAL PROPERTY. WE STRONGLY RECOMMEND THAT YOU OBTAIN A RENTER'S INSURANCE POLICY TO COVER ANY DAMAGE, INCLUDING VANDALISM, TO YOUR PERSONAL PROPERTY. Tenant insurance is very important. Our lease states that the Landlord shall not be liable for loss, damage, or destruction of any of the...

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