A home regardless of its age will have occasional maintenance issues. The grounds around your unit may also require maintenance once in a while. Once a maintenance request is received. Your urgency is categorized and the time it will take to respond will vary based on...
We must have your maintenance requests in writing. It could be in the form of online submittal, email or regular mail. You can definitely call us to give us a heads up especially if it's an emergency. Your maintenance items should be reported as soon as it is noticed. Maintenance requests should be reported early in the day. Late afternoon calls may be handled the next day or late Friday calls may be...
Maintenance items that are usually charged to the tenant are: Clogged toilets and plumbing, garbage disposal issues and water damage caused by unreported leaks. Following are best ways to avoid tenant charges: Tenants are responsible for plunging their own toilets. If you request maintenance for a clogged toilet and maintenance only has to plunge the toilet to unclog it, you will be charged for...
Cityblock Properties, INC. does not release tenants from a lease before the lease expires. The tenant is financially responsible for the full lease amount regardless how long the tenant has lived in the unit. The standard procedure if you must make a premature move is to contact management immediately. Management will give you information as it pertains to your specific case. Never assume you may move...
Off street parking may be available dedicated to your home. Sometimes it might seem like that the parking is for you but in fact it might be your neighbor’s, so if there is any confusion, ask management. Do not park anywhere other than hard or gravel surface, parking on grass or landscape is strictly prohibited. Damage to the lawn or landscape due to vehicle parking will be charged to the tenant. If a...
If you have an emergency maintenance issue after 10pm and before 7am any day of the week, please call one of the numbers listed below: Please contact the numbers below followed by our number 678-661-1347. If you have an emergency involving plumbing or heating (air conditioning is not considered an emergency) and have tried 678-661-1347 with no response, you may call the numbers below and ask them to...
A fault in the electrical system may cause the power to go out in a section of the unit. If this occurs, check the breaker box. Check all breakers to see if they are in the “on” position. If the toggle switch is in the middle, you may flip it to the off position then back to the on position. If the breaker trips again, do not reset the break and call management for maintenance. If your toilet begins...
If the home has a hardwood floor in any of the rooms, it is the responsibility of the tenant to keep the flooring at its original state prior to moving in. The tenant will be financially responsible for any damages done. Moisture, furniture, high heels and pets cause the most damage to the hardwood floor. Please see below on how to avoid damages. Moisture: Liquids spilled on the floor can cause the...
If there is storm damage, please do the following: 1. Take several photos; this is necessary for us to assess the damage and respond accordingly. If you have renter's insurance they would require photos as well. 2. Call us at 678-661-1347 to inform us of the damage in addition to submitting a work order. When you submit the work order, please upload the pictures. 3. Remove any items from the damaged...
Below are references to the lease to guide you through your responsibilities as a tenant and our liability as a landlord. Paragraph 10 : “Tenant agrees that if any repairs to be made by Landlord are delayed by reasons beyond Landlords control, there shall be no effect on the obligations of Tenant under This Lease. Paragraph 13: TENANT INSURANCE: Landlord shall not be liable to Tenant, Tenant’s...
