Tenant Handbook

APPLIANCE ISSUES

If ANY damage to your belongings happens as a result from an appliance (as stated in the lease) CityBlock is NOT to be held responsible. We highly recommend you purchase tenant insurance. Warranty repairs: If the appliance is within warranty period- we HAVE to go through the warranty company to have it fixed. If we fix it ourselves the warranty is VOID- this can take longer than...

RANGE & OVEN

Click on the following link to learn about how to clean your smooth top range: www.ehow.com/how_2045575_clean-glass-stove.html www.goodhousekeeping.com/home/cleaning-organizing/degrease-your-range RANGE - COOKING & CLEANING TIPS: Usually all appliance manuals if available will be left in the unit inside one of the kitchen drawers. If a manual is available follow instruction in the manual. Following...

GARBAGE DISPOSAL

The disposal is designed to grind soft food items only. Do not use the unit for the disposal of paper, string, metal, wood, cleaning supplies, quantities of hot grease, banana peels, glass, pea pods, corn husks or any unreasonable items. There will be a maintenance trip charge if the garbage disposal must be unclogged as a result of any mentioned items fed into the disposal. If you follow these simple...

WASHER/DRYER

If your washer is rocking back and forth or making a loud thumping noise, you could be using too big of a load. The washer will not function properly if the load is too heavy. Do not wash comforters in the washing machine. Please go to a laundry facility to do this. Another cause for your washing machine to make a loud thumping noise is if it is off balance. Stop the washer and re-situate your...

DISHWASHER

If the dishwasher is leaking- turn it off immediately and wipe up the floors. Water supply can be shut off from below the sink. This is NOT an emergency. We will have someone come fix the seal. If the dishwasher will not turn on- check your circuit breaker. All dishwashers require the use of dishwasher detergent only. Scrape dishes before you place them in the dishwasher and remove any food scraps...

LAMINATE FLOORING

The bad news is that maintenance-free flooring does not exist. The good news, however, is that laminate flooring does. The only routine care needed to keep a laminate floor looking like new is a simple once-over with a dust mop, vacuum cleaner, or lightly dampened mop. But even though the routine care is effortless, that doesn’t mean that laminate flooring is indestructible. Surface and structural...

EMERGENCY SITUATIONS

For life threatening emergencies, dial 911. For after hour emergencies, call 678-661-1347 and leave a message, someone will get back to you by the next morning. Emergency situations are defined as circumstances that put your safety in jeopardy or cause the unit to be at risk or uninhabitable. Emergency situations mean that danger or peril is present. When an emergency situation occurs, tenants should call...

WALLS, CEILING AND TRIM CONDITION

Move in and move out expectations: Cityblock properties, INC. will deliver a property to a new tenant with all interior walls, ceilings and trim free of any nail holes, marks or stains. If a tenant moves in and finds walls, ceilings or trim in a condition to the contrary, the tenant must report the issue or document it on the move in condition report. It is expected that at the time the tenant vacates the...

NOISE

Your city has strict ordinances regarding noise violations. If your neighbor can hear your music or noise from your house, more than likely you have violated the noise ordinance. If a complaint is received, you may receive a fine from the police. Athens Clarke county noise ordinance: Noise Ordinance (Section 3-5-24) Noise includes mechanical sound-making devices, human-produced sounds,...

PAINT

We do not allow paint alteration in most of our properties, especially exterior colors. However, on a case by case basis paint color of the interior walls can be adjusted with the only exception that a professional painting contractor is used and with a written approval letter from our management. Trim and Ceiling color may not be altered. Any paint or decoration must be approved in writing by management....

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