Tenant handbook

INTRODUCTION

You have signed a lease agreement acknowledging that you, your family, and guests must comply with all policies included herein. Any changes will be stated in our newsletter or special notices delivered to you; we would appreciate your compliance. Your unit was designed and intended for reasonable residential use. It was designed to comply with all applicable building codes at the time of construction. These building codes, we believe, assume certain types of reasonable use of an apartment. Unreasonable use of your unit such as very large gatherings of people, having excessive or heavy machinery or furniture, etc., may exceed design criteria. For your safety, the safety of your guests and other residents in the building, unreasonable use of your unit must be avoided. Your premises may not be used for business purposes.

WHY POLICIES?

What follows are the policies of CityBlock Properties, INC. Sounds like an imposing booklet, doesn’t it? Well, it isn’t. These policies have been carefully thought out and proven through our experience. The reason for them is to prevent things that should not happen. We want to ensure your happiness and satisfaction while living at one of CityBlock Properties managed properties. Please observe these policies, as we are obligated to enforce them fairly to ensure your comfort and privacy, the rights of other residents and the property which plays such an important part in creating an above-average lifestyle for all residents. POLICIES ARE SUBJECT TO CHANGE in order to keep us responsive to your needs and the community we serve. We want your experience to be everything you expected and more. If you have any suggestions or recommendations, please don’t hesitate to let us know

SUGGESTIONS:

In this handbook we have tried to include information which we feel will help you settle quickly and easily into your new way of living. We also have tried to include information which will help you and your neighbors in your day-to-day activities. If the consideration of others is kept in mind, there should be no problems. An additional helpful suggestion concerns insurance. If you do not have renters insurance, we suggest you purchase a policy for your own protection in case of fire, vandalism, theft, etc. The small amount you pay each year could give you a great deal of peace of mind. Your apartment is totally your responsibility (doors, windows, screens). PLEASE PROTECT YOURSELF. Any fire damage caused by your negligence occurring to your apartment, adjacent apartments, or public areas will be your responsibility. Please feel free to contact management with any suggestions or questions you may have. We want you to have a long and comfortable residency in our property.
As we continue to improve our services and our Website, we are excited to introduce a new system via our Website that will improve communication between you and us. By now you should have received your login information, if you have not, please let us know and we will send you a new one. Some of the services you will be able to take advantage of right away are:

Access your account via the tenant portal:

To access your account, follow these steps:

TOPICS

PROCEDURES AND POLICIES

As stated in the lease: CityBlock highly recommends that you purchase your own tenant insurance to...
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PUBLIC SERVICES

Fire & Rescue: 911 Police (Emergency) 911 Police (Non Emergency) Clarke County:...
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CONTACT INFO

Phone 678-661-1347 Email...
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FIRE EXTINGUISHER

For your protection, your unit is equipped with a fire extinguisher. You can remove air from fire...
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FOR YOUR PROTECTION

If you have occasion to be away from home on vacation or just out for a few days, please...
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GLASS AND SCREEN

For your convenience any accidentally broken window glass or torn screen will be replaced by our...
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HANGING PICTURES AND POSTERS

We encourage tenants to customize their living spaces to their liking. Any decoration that will...
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HOT WATER HEATER

Your hot water comes from a hot water heater that is located either inside in a closet or outside...
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HOUSEKEEPING

It is the tenant’s responsibility to take proper care of the premises. This includes cleaning and...
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INSURANCE

THE LANDLORD’S INSURANCE POLICY DOES NOT COVER DAMAGE BY FIRE, WATER, VANDALISM OR ANY OTHER...
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MAINTENANCE POLICY

A home regardless of its age will have occasional maintenance issues. The grounds around your unit...
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REPORTING MAINTENANCE

We must have your maintenance requests in writing. It could be in the form of online submittal,...
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USUAL TENANT CHARGES

Maintenance items that are usually charged to the tenant are: Clogged toilets and plumbing, garbage...
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LEASE BREAKING

Cityblock Properties, INC. does not release tenants from a lease before the lease expires. The...
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PARKING

Off street parking may be available dedicated to your home. Sometimes it might seem like that the...
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EMERGENCY CONTACTS

If you have an emergency maintenance issue after 10pm and before 7am any day of the week, please...
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OTHER MAINTENANCE ISSUES

A fault in the electrical system may cause the power to go out in a section of the unit. If this...
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HARDWOOD FLOORS

If the home has a hardwood floor in any of the rooms, it is the responsibility of the tenant to...
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STORM DAMAGE

If there is storm damage, please do the following: 1. Take several photos; this is necessary for...
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LEASE REFERENCE

Below are references to the lease to guide you through your responsibilities as a tenant and...
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